Dubrovnik Destination Transfers
Website: dubrovnikdestinationtransfers.com
Last updated: March 2026
1. Introduction
Dubrovnik Destination Transfers (“we”, “us”, or “our”) is a private transfer and chauffeur service based in Mlini, Dubrovnik, Croatia. We operate the website dubrovnikdestinationtransfers.com (the “Website”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, on what legal basis we process it, how long we retain it, and what rights you have under applicable law — including the EU General Data Protection Regulation (GDPR) and Croatian data protection legislation.
Please read this policy carefully before using our Website or submitting your personal information to us.
2. Data Controller
The data controller responsible for your personal data is:
Dubrovnik Destination Transfers
Mlini, Dubrovnik, Croatia
Email: info@dubrovnikdestinationtransfers.com
3. What Personal Data We Collect
We collect personal data that you voluntarily provide to us via our booking enquiry form on the Contact page, and data that is automatically collected when you visit our Website.
3.1 Data You Provide Directly
When you submit a booking enquiry or contact us, we may collect:
- First name
- Email address
- Phone number
- Date of travel
- Number of guests
- Preferred vehicle selection
- Tour or transfer preferences
- Any additional requests or messages you provide
3.2 Data Collected Automatically
When you visit our Website, certain technical data is collected automatically, which may include:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website URL
- Cookie identifiers and preferences (see Section 8 on Cookies)
4. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
4.1 To Process and Fulfil Booking Enquiries
We use the information you submit through our contact/booking form to respond to your enquiry, confirm availability, provide pricing, and arrange your transfer or tour. This processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (Article 6(1)(b) GDPR).
4.2 To Communicate With You
We use your contact details (email, phone) to communicate with you before, during, and after your trip — including confirmations, updates, and follow-up correspondence. The legal basis is contractual necessity and our legitimate interest in providing high-quality service (Article 6(1)(b) and 6(1)(f) GDPR).
4.3 To Improve Our Website and Services
Automatically collected data (such as browsing behaviour) may be used to analyse how our Website is used, improve its functionality, and ensure it meets users’ needs. This is based on our legitimate interest in maintaining and improving our business (Article 6(1)(f) GDPR).
4.4 Legal Compliance
We may process your data where necessary to comply with applicable laws and regulations (Article 6(1)(c) GDPR).
5. Sharing of Your Personal Data
We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:
- With our drivers or operational staff, solely for the purpose of carrying out your booked transfer or tour.
- With IT service providers and website hosting companies (such as WordPress hosting providers) who process data on our behalf under data processing agreements.
- With analytics providers (such as those providing website statistics) on an anonymised or pseudonymised basis where possible.
- Where required by law, court order, or competent regulatory authority.
Any third-party processors we engage are required to process your data only on our instructions and in compliance with GDPR.
6. International Data Transfers
Our Website and operations are based in Croatia, which is an EU member state. Where any of our service providers are located outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with Chapter V of the GDPR, such as Standard Contractual Clauses or adequacy decisions.
7. How Long We Retain Your Data
We retain your personal data only for as long as necessary for the purposes described in this policy:
- Booking enquiry data: retained for the duration of our business relationship and for a reasonable period thereafter (up to 3 years) to handle any follow-up enquiries, disputes, or repeat bookings.
- Financial or transactional records: retained in accordance with Croatian tax and accounting obligations (typically 11 years).
- Website usage/cookie data: retained in accordance with the specific cookie’s lifespan as described in our Cookie Policy.
After the applicable retention period, your data will be securely deleted or anonymised.
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and manage consent. We use a cookie consent management tool that allows you to accept, reject, or manage individual cookie categories.
We use the following categories of cookies:
- Functional (Strictly Necessary): Essential for the Website to operate correctly. These cannot be disabled.
- Preferences: Allow the Website to remember your settings and preferences.
- Statistics: Used to collect anonymous data about how visitors use the Website (e.g. pages visited, time on site). This helps us improve performance.
- Marketing: May be used to track visitors across websites and display relevant advertising.
You can manage your cookie preferences at any time via the “Cookie Preferences” link in our Website footer, or by adjusting your browser settings. For full details, please see our Cookie Policy (EU) available on the Website.
9. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete data.
- Right to erasure (‘right to be forgotten’): You may request deletion of your data, subject to certain conditions.
- Right to restriction of processing: You may request that we limit how we use your data in certain circumstances.
- Right to data portability: You may request your data in a structured, machine-readable format.
- Right to object: You may object to processing based on our legitimate interests, including direct marketing.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@dubrovnikdestinationtransfers.com. We will respond within one month of receiving your request.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or any other competent supervisory authority in the EU.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include secure HTTPS connections, limited staff access to personal data, and regular review of our data handling practices.
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
11. Children’s Privacy
Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will delete it promptly.
12. Third-Party Links
Our Website may contain links to external websites (such as social media profiles on Facebook, Instagram, and TikTok). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Website functionality. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
Continued use of our Website following any changes constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:
Dubrovnik Destination Transfers
Email: info@dubrovnikdestinationtransfers.com
Address: Mlini, Dubrovnik, Croatia